Modeleon Refund Policy
Effective: September 2, 2026
The short version: If Modeleon isn't working out, tell us — we'd rather fix the problem or refund you than keep an unhappy customer. First subscriptions are refundable within 14 days, renewals within 7. Consumed AI credits aren't refundable. Your statutory consumer rights always come first.
Refund windows
- First subscription: if you're not happy with your first Pro or Team subscription — the first ever on your account; cancelling and resubscribing later doesn't restart the window — tell us within 14 days of the purchase and we'll refund it in full.
- Renewals: we'll refund a renewal charge if you ask within 7 days of the renewal date — for example, if you meant to cancel and the renewal slipped past you. After 7 days, renewals are non-refundable.
- AI credits: consumed credits are non-refundable, and unused allowance — included with a plan, or added by a recurring refill — expires with its billing period and isn't refundable. A recurring refill charge follows the renewal window above. A one-time credit top-up that is entirely unused is refundable within 14 days of purchase; top-up credits don't expire (except where law requires an expiry).
- Mid-period cancellation: cancelling a subscription takes effect at the end of the current billing period, as the Terms describe. Outside the windows above, we don't refund the remainder of a period already started.
- Free plan: involves no payment — there's nothing to refund.
- Enterprise: refunds for Enterprise plans are governed by the applicable enterprise agreement, not this policy.
Refunds aren't available where there is evidence of fraud or abuse of this policy. Anything not covered by a window above is non-refundable, except where law requires otherwise.
Your statutory rights come first
Nothing in this policy limits rights you have under applicable consumer law. If you're a consumer in the EU/EEA, the UK, or another jurisdiction with a statutory withdrawal right (such as the EU/UK 14-day withdrawal right for distance contracts), those rights apply in full and prevail over the windows above.
Immediate access and withdrawal
When you buy, you request that the service — including AI features — begin immediately rather than after a waiting period. Where a withdrawal or refund applies, the value already consumed (such as AI credits used) may be deducted proportionately.
How to request a refund
Email support@modeleon.ai with the email address on your account and the approximate purchase date, or use the link in your Paddle receipt. Either route works — refunds under this policy are passed to Paddle to process. We reply within 5 business days.
How refunds are processed
Self-serve purchases on Modeleon are processed by Paddle.com, our merchant of record for self-serve orders. Paddle handles checkout, billing, and taxes, and processes refunds to your original payment method. Timing follows Paddle's own process, set out in its Buyer Terms, which govern the purchase transaction.
Chargebacks
If something looks wrong on your statement, write to us or Paddle before disputing the charge with your bank — it's faster, and it keeps your account running. An account may be suspended while a payment dispute is being investigated.
Changes to this policy
The version of this policy in effect at the time of a purchase applies to that purchase. When we make a material change, we refresh the effective date at the top and notify account holders by email before it takes effect, the same way the Terms describe.
Individually signed agreements
If your billing runs under an individually signed agreement with Modeleon LLP (with payment by invoice, for example), that agreement governs refunds for that billing and prevails over this policy.
Everything else
Edge cases we handle one by one, and we aim to be fair. If something about your billing feels wrong, write to us — we'll make it right.
Contact
Modeleon LLP (ТОО «Modeleon»)
Business Identification Number (BIN): 260440036433
Registered address: 11 Qabanbay Batyr Ave., unit 161, Nura district, Astana 010000, Republic of Kazakhstan
Refunds and billing questions: support@modeleon.ai